Terms of service

Terms of Service

Last updated: October 21, 2026

1. Overview

Welcome to Knowles Chloe House. These Terms of Service govern your access to and use of our website, online store, and related services. Throughout these terms, “we,” “us,” and “our” refer to Knowles Chloe House, and “you” refers to the person using our website or purchasing our products.

By visiting our website or placing an order, you agree to these Terms of Service and any policies referenced here. If you do not agree, please discontinue use of our services.

2. Eligibility and Use of Our Website

You must have the legal capacity to enter into a binding agreement under the laws applicable to you to make purchases through our store. If you use our services on behalf of another person or organisation, you confirm that you are authorised to do so.

You agree not to use our website for unlawful purposes, interfere with its operation, attempt unauthorised access, or submit fraudulent or misleading information.

3. Products and Availability

Knowles Chloe House offers women's clothing and fashion products. We make reasonable efforts to display product descriptions, colours, images, sizing information, and prices accurately.

Actual colours may vary depending on your device's display settings. Product availability may change without notice, and we cannot guarantee that every item will remain in stock.

We reserve the right to discontinue products or limit quantities where reasonably necessary and permitted by law.

4. Prices and Payments

Product prices and applicable charges are displayed at checkout. Unless expressly stated otherwise, delivery charges and applicable taxes may be added to your order total.

Payment must be successfully authorised before an order can be processed. We use third-party payment providers to facilitate secure payment processing.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you to discuss an appropriate resolution before proceeding where required by law.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to decline or cancel orders where permitted by law, including where products are unavailable, payment cannot be authorised, or an order appears fraudulent. If payment has already been collected for a cancelled order, an appropriate refund will be arranged.

Please ensure your contact, billing, and delivery details are accurate when placing an order.

6. Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy. Delivery estimates are provided for guidance and may be affected by carrier delays, customs procedures, weather, or other circumstances beyond our reasonable control.

Any shipping fees, delivery estimates, and applicable conditions will be communicated during checkout or through our published shipping information.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy, which forms part of these Terms of Service.

Nothing in our policies excludes or limits consumer rights that cannot lawfully be excluded or limited under applicable law.

8. Intellectual Property

Unless otherwise indicated, the content on this website, including text, graphics, logos, photographs, page designs, and other materials, is owned by or licensed to Knowles Chloe House and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our website content without prior written permission, except where permitted by law.

9. Third-Party Services and Links

Our website may use third-party services or include links to external websites. These services are provided by independent parties and may be subject to their own terms and privacy policies.

We are not responsible for third-party websites or services to the extent permitted by applicable law.

10. Disclaimer and Limitation of Liability

We strive to provide a reliable website and accurate product information. However, our services are provided subject to applicable legal requirements, and we cannot guarantee uninterrupted or error-free website operation.

To the extent permitted by law, Knowles Chloe House will not be liable for indirect or consequential losses arising from the use of our website or products. Nothing in these terms excludes liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited.

11. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our services or your material violation of these terms, where such responsibility is legally enforceable.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, and protected.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be published on this page with an updated revision date where appropriate. Changes will apply as permitted by applicable law.

14. Governing Law

These Terms of Service are subject to the laws applicable to the business and transaction, without depriving consumers of any mandatory protections available under the laws that apply to them.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Knowles Chloe House
Email: [YOUR SUPPORT EMAIL]
Address: [YOUR BUSINESS ADDRESS]