Shipping policy
Shipping Policy
Last updated: October 21, 2026
1. Overview
At Knowles Chloe House, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.
2. Order Processing Time
Orders are processed during our regular business days, excluding weekends and public holidays where applicable.
Our estimated order processing time is [1–3 business days]. Processing may take longer during busy periods, promotional events, public holidays, or when additional order verification is required.
You will receive an order confirmation after placing your order. Where tracking is available, tracking information will be provided after your order has been dispatched.
3. Shipping Destinations
We ship to the destinations available at checkout. Shipping availability may vary depending on the delivery address and the products ordered.
Please ensure that your shipping address, postcode, contact number, and other delivery details are accurate before completing your purchase.
4. Shipping Methods and Delivery Estimates
Available shipping methods, charges, and estimated delivery times will be displayed at checkout where available.
- Standard shipping: Estimated delivery within [3–7 business days] after dispatch.
- Express shipping: Estimated delivery within [1–3 business days] after dispatch, where available.
These timeframes are examples and must be adjusted to reflect the shipping services you actually offer. Delivery estimates are not guaranteed unless expressly stated otherwise.
5. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. Charges may vary according to the destination, shipping method, order size, and applicable promotions.
Any free-shipping offers will be subject to the conditions stated in the relevant promotion.
6. Order Tracking
If tracking is available for your shipment, we will provide the tracking details by email or through another available order update method after dispatch.
Please allow time for the carrier's tracking system to update after the parcel has been handed over.
7. Delays and Delivery Issues
Delivery may be delayed by factors such as carrier disruptions, adverse weather, customs inspections, incorrect address details, public holidays, or other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number so we can assist you.
8. Incorrect Addresses and Undeliverable Packages
Customers are responsible for providing accurate delivery information. If you notice an error, contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made once an order has been processed or dispatched.
If a package is returned to us as undeliverable, we will contact you where possible to discuss the available options. Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the delivery issue.
9. Lost, Damaged, or Missing Orders
If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, contact us promptly with your order number and relevant details.
We will review the issue and work with the shipping provider where appropriate to determine the next steps. Any replacement or refund will be handled in accordance with our policies and applicable consumer protection laws.
10. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, and other local charges may apply depending on the destination and the shipping arrangement.
Where these charges are not included in the checkout total, they may be payable by the recipient in accordance with local requirements. Please review the applicable rules for your destination before ordering.
11. Contact Information
If you have questions about shipping or delivery, please contact us:
Knowles Chloe House
Email: [YOUR SUPPORT EMAIL]
Address: [YOUR BUSINESS ADDRESS]