Refund policy

Return and Refund Policy

Last updated: October 21, 2026

At Knowles Chloe House, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within [14 or 30 days] of receiving your order. To be eligible for a return, items must be unused, unworn, unwashed, in their original condition, and returned with all original tags and packaging where applicable.

Items that show signs of wear, damage, washing, alteration, or misuse may not qualify for a return, except where required by applicable law.

2. Items That Cannot Be Returned

Unless required by applicable law, the following items may not be eligible for return:

• Items marked as final sale or non-returnable.
• Gift cards.
• Personalised or customised items.
• Items that cannot be resold for hygiene reasons, where applicable and legally permitted.

3. How to Request a Return

To start a return, contact our customer support team at [YOUR SUPPORT EMAIL] with your order number and the reason for your return.

Please wait for return instructions before sending any item back. Unauthorised returns may experience processing delays.

Unless we advise otherwise, customers are responsible for securely packaging returned items and following the return instructions provided by our support team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photographs showing the issue.

We will review your request and work with you to arrange an appropriate resolution in accordance with applicable law.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges and return shipping costs are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

6. Exchanges

If you would like a different size, colour, or item, please contact our support team. Exchanges are subject to product availability. Where an exchange is unavailable, you may be offered another appropriate resolution.

7. Late or Missing Refunds

If you have not received an approved refund, first check your payment account. Then contact your bank or payment provider, as additional processing time may be required.

If you still need assistance, contact us using the details below.

8. Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws. Where mandatory legal rights provide additional protection, those rights will take precedence over any conflicting term in this policy.

9. Contact Us

If you have questions about returns or refunds, please contact:

Knowles Chloe House
Email: [YOUR SUPPORT EMAIL]
Address: [YOUR BUSINESS ADDRESS]