Privacy policy

Privacy Policy

Last updated: October 21, 2026

1. Introduction

Knowles Chloe House (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or contact us.

2. Information We Collect

Depending on how you interact with our store, we may collect the following information:

  • Contact information: Your name, email address, telephone number, and billing or shipping address.
  • Order information: Products purchased, order history, returns, and delivery details.
  • Payment information: Payment status and transaction-related details provided by our payment processors. We generally do not store full payment card details on our own systems.
  • Device information: Browser type, IP address, device identifiers, and information about how you interact with our website.
  • Communications: Information you provide when contacting customer support or subscribing to our marketing communications.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders and payments.
  • Arrange shipping, delivery, returns, and refunds.
  • Respond to enquiries and provide customer support.
  • Maintain, secure, and improve our website and services.
  • Detect and help prevent fraud, unauthorised transactions, and security issues.
  • Send marketing communications where permitted by law and, where required, with your consent.
  • Comply with legal, tax, accounting, and regulatory obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, understand website usage, and improve your browsing experience.

You can manage cookies through your browser settings and, where available, our cookie preference tools. Disabling certain cookies may affect website functionality.

5. How We Share Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

  • Shopify, which provides our e-commerce platform.
  • Payment processors that securely process transactions.
  • Shipping and fulfilment providers that deliver orders.
  • Website analytics, security, and customer support service providers.
  • Professional advisers, regulators, law enforcement, or other parties when required or permitted by law.

We do not sell your personal information for money. Where applicable privacy laws define certain advertising-related disclosures as a “sale” or “sharing,” we will comply with the relevant requirements and provide any legally required choices.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, dispute resolution, and recordkeeping.

7. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your information.
  • Request a copy of certain information in a portable format.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing relies on consent.
  • Opt out of certain marketing communications or targeted advertising where applicable.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before processing your request. Some information may need to be retained where required by law.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies separately.

11. International Data Transfers

Your information may be processed or stored in countries other than your country of residence by Shopify and our service providers. Where required, appropriate safeguards will be used for international transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will be published on this page with a revised date where appropriate.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us:

Knowles Chloe House
Email: [YOUR SUPPORT EMAIL]
Address: [YOUR BUSINESS ADDRESS]